Do I have to become a member to place an order?
You don't need to be a member to place an order, but it would be a good idea! It allows us to contact you if there is a problem with your order, and it allows you to view your order status online. Best of all, becoming a member is free, easy and quick.
Why should I become a member? What's in it for me?
If you become a member, you'll be able to store your billing address, multiple shipping addresses, join our optional mailing list, check your order status and build a wishlist that you can share with friends!
Can I change my order after I have totaled my sale
Yes, you can hit the "Return To Cart" link and add or delete items before you finalize your sale. Just make sure you only click the "Submit" button once! This will avoid any duplicate charges.
Please once you hit submit and notice something is still wrong email within 24hrs of placing your order so we can fix your order and give you a new total.
Do I have to pay taxes on my purchase?
Yes, sales tax is calculated according to the state and county tax laws in which the order is being shipped. The tax calculation shown online is only a quote. There are situations where this quote will differ from the total charged. Once your order is finalized, the sales tax will be re-calculated based on city, state, county and district tax rates. The difference between the two is usually no more than a few cents.
When will I receive my order?
Orders are processed Monday through Friday. Before your order ships, please allow 3-4 business days for order processing. Orders are not processed or shipped on sundays and holidays. Please keep this in mind when selecting your shipping options.
All shipping is $5.00 unless more than 1 item is ordered at a time then each item after the first will be $2.50 each.
All orders will arrive within 5-7 business days.
Urban Couture may need to contact you if there is an issue with your order, so please keep your member information updated! All order communication is done via E-mail, so it is important that your E-mail address is accurate and current.
How do I know if my order went through?
There is an easy way to verify that your order went through. If you received an order number, you are all set! Your order is being processed! Make sure to only click the "Submit" button once to avoid duplicate orders or charges.
Can I change my order after I've clicked "Submit?"
To make changes to your order after you've already clicked "Submit," Email us immediately at UrbanCouture404@yahoo.com. As long as the order hasn't gotten too far along in processing, we should be able to modify it for you. Hurry!
Why haven't I received an E-mail regarding my order?
There are usually two reasons why you are not receiving E-mail notifications. You may have an outdated E-mail address on file, or you may have a spam blocker filtering out E-mail from our system. Make sure to keep your user information current by updating your E-mail address. Also, try turning off any spam blockers that may be preventing our messages from getting to you.
How do I pay by money order?
It's easy to pay with a money order. Once you have everything you want to purchase, Email us at UrbanCouture404@yahoo.com. We will enter your order and provide you with the order number, total dollar amount and payment address.
Please note: Urban Couture can only accept Western Union money orders, not personal checks or cash. We will fill your order and hold the package until we receive your payment. Payment must be received within 10 business days or the order will be cancelled.
Are your gold and platinum teeth dental appliances?
Our gold and platinum teeth are removable caps that attach to your teeth, but they should be considered jewelry, not dental appliances. You should remove your gold or platinum teeth when eating or sleeping.
How long will it take to get my teeth after I order?
Once we receive your impressions (mold), we need one day to manufacture your teeth. We will ship them to you the day following receipt of your impressions. For example, let's say you order on Monday. We will ship your mold kit the same day (Monday) if your order is received before 3:00 pm CT. Then let's say you send your mold back to us on Tuesday and we receive it on Wednesday. We would ship your finished teeth on Thursday.